High Hopes

by j3nn on June 10, 2011

We made plans to have dinner with my cousin, Tricia, before we decided to embark on a gluten- and cow dairy-reduction diet. To accommodate our dietary choices, I sought out local restaurants with gluten-free menu options. I was tickled pink when I found a place not-too-far from here in Ellenville, NY called Aroma Thyme Bistro. Their web site, though hard to navigate, seemed to offer everything I was hoping for: Local foods, naturally wholesome ingredients, vegan and vegetarian options, and gluten-free galore—or so I thought. Their gluten-free online menu claims, “in total 90% of menu works for a gluten free diet.” Sounds perfect! These statements were really promising:

“You have entered a Gluten Free Paradise!
Imagine enjoying Pizza and a Beer?
No problem”

“Imaging having a option for bread!
No problem”

“AND MANY MORE GLUTEN FREE OPTIONS!!!
in total 90% of menu works for a gluten free diet”

Now it sounds too good to be true. And it was, unfortunately.

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Dustin was looking forward to having a Kobe beef burger. He had one at Burger Bar in Las Vegas and loved it. But we were disappointed to learn that their Kobe beef burgers are only gluten-free if you order it without the bun. :shock: Really? We could go to just about any restaurant, including Burger King! So, what were their “options for bread”?

Crispy, paper-thin Cumin Pappadoms. Disappointed smile

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It came with a vegan bean dip that was WAY too salty. The pappadoms were pretty good, but not a bread substitute. They served Tricia regular bread with salty bean dip. She said the bread would have been better with butter.

Their reviews on Yelp seemed to rave about the Buffalo wings, which were gluten-free, thankfully.

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These were absolutely FANTASTIC! Dustin cheated a little and had the blue cheese dressing, I didn’t. We agreed that these may be the best wings we’ve ever had. I also started with a bistro salad with balsamic vinaigrette (gluten-free), which was also fabulous. Very fresh. You could tell the produce was top quality.

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Poor Dustin. He was really looking forward to that burger, or at least an assortment of other gluten-free options to choose from. Their menu was small and a good portion—about half–of it was either whole wheat pizza or Kobe beef burgers with no bun. Dustin didn’t want to try the rice crust pizza because he worked in a pizza place that offered GF rice crust pizza when he was a teenager: They crushed up rice cakes for the crust, so that’s all he could imagine it being. After getting over the disappointment of the burger that wouldn’t be and the replacement bread (pappadoms) and the limited menu selections, our faith in their menu was restored after the wings and salad. Maybe we were being hasty. Unfortunately, no. When our entrees came, our dreams of exceptional gluten-free cuisine were crushed. I ordered the Greek pizza with (sheep’s milk) feta cheese, no mozzarella, on rice crust, and this is what it looked like:

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It was like a tortilla. A REALLY small taco-size tortilla with the consistency of a cracker! Surprised smile

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Each piece was about the size of a Dorito. I kid you not. Disappointed smile THAT is the best they can do for gluten-free pizza?! In 1982, maybe. But in this day in age? What the heck?

A simple Google search yields thousands of results for gluten-free pizza crust recipes that look fantastic compared to the tortilla-cracker-crust they served:

It’s like they weren’t even trying. My first thought: Zero effort put into this crust.

It gets worse. Tricia’s whole wheat margherita pizza wasn’t much different! It was just larger:

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It said thin crust, but tortilla-thin?! I’ve had tortilla pizzas before, they’re quite tasty, but not what you come to expect from thin crust pizza in a restaurant in the state of NY.

I saved my appetite all day for this meal, so I ate it out of hunger. Cracker pizza. Disappointed smile

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It was more like an appetizer than an entrée. I admit, the toppings were totally delicious, but the crust… yikes! I know I can do better and I am not a restaurant owner or a chef. I’d be embarrassed to boast about this gluten-free pizza on my menu. Seriously. Dustin said the rice cake pizzas he used to sell actually looked better than that. We were joking that we were surprised they didn’t serve their Kobe beef burgers on tissue paper-thin rice wafers, LOL. It’s not even funny, it’s sad, because it wasn’t cheap food.

Dustin, stumped on what to order, went with the salmon.

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I was a little jealous looking at his when I had a silver dollar-sized paper pizza in front of me. He shared a bite of salmon, which was really good. All three of us tried the rice and came to the same conclusion: WAY TOO SALTY! They make no secret that Himalayan salt is one of their prized ingredients, but I think they abuse it. The rice was so salty that it wasn’t edible. And I LOVE salty foods, so that should be an indication of how salty it was. Dustin’s vegetables were my favorite. So good, but if your side veggies are the best part of your meal, your restaurant choice is a flop.

If 90% of their menu works for gluten-free, I think 50% of it resides on their dessert menu.

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Debating if we should take our chances on dessert, Dustin was too hungry to pass it up. Three chicken wings and a salmon fillet didn’t quite satisfy his day-long appetite. So: He and I shared the gluten-free brownie soy ala mode (soy ice cream).

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Ok, this was GOOD! The brownie was warm and soft, and the soy vanilla ice cream was pretty good, almost like cow milk ice cream. We enjoyed this, can you tell?

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We concluded that the Buffalo wings, salad, and dessert were delicious, but everything in between was a major letdown. Dustin and Tricia gave it a 4 out of 10; I gave it a 6, but only because I appreciate their effort to use real and local ingredients, plus my salad was great. Without my salad and the quality ingredients, I would have given it a 4. We really liked the wings and would love to have them again, but that’s about the only menu item I would return for. Dustin is traumatized. He doesn’t like not knowing what he can order on a menu. It would be nice if they had specified on the menu what is gluten-free, like their dessert menu. I generally don’t expect restaurants to do that, as I understand it’s special and has a small demand, but for establishments that advertise that they have an abundance of gluten-free options, they should be more specific and lay it out in a way patrons understand their choices. How much could printing menus possibly cost? You could print them on a home printer and laminate them for a few dollars and give them to people who request a gluten-free menu. Simple, commonsensical solutions, guys. It’s not hard.

Don’t even get me started on businesses—like Aroma Thyme Bistro–that have erratic, hard-to-navigate web sites. As a web designer and blogger, it’s like my worst nightmare, especially knowing how simple it is to make it clear and orderly. Seriously. Small businesses hit me up, I have cost-effective, simple solutions for you. Smile

I’m going to have to do a map of gluten-free Catskill and Hudson Valley NY restaurants, but for now, I have a lot of research to do to find restaurants that meet my expectations, which aren’t even that high if it’s tasty and aesthetically pleasing and reasonably priced!

On the bright side: Spring is back! Yay! A cold front blew in yesterday evening and there’s normal temps in the forecast until at least next Saturday. We had a record high of 97 degrees F yesterday! Without AC, I was not a happy girl. Today, I’m happy. The weather is perfect and I plan to make a gluten-free pizza crust today. I have to erase the taste and texture from last night’s GF pizza flop immediately! I’ll be back later with my recipe. Hopefully it turns out well. But even if it falls apart, I think I’d still enjoy it more than a $10 corn chip-size pizza outside of my kitchen.

Question: Have you ever been disappointed by special dietary needs at a restaurant? On the flip side, have any restaurants gone above and beyond your expectations?

Southeastern New Yorkers: Share your gluten-free experiences with me. Inquiring minds wanna know… Nerd smile

UPDATE: I created a gluten-free pizza recipe and it was amazing. Tastes so much like whole wheat that even I second-guessed it. See it here!

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{ 9 comments }

1 Maris (In Good Taste) June 10, 2011 at 2:30 PM

That brownie and ice cream look incredible!

2 Fallon June 10, 2011 at 3:31 PM

I can’t believe they served that as gluten free pizza and as an entree! That is so silly.

I can’t say I’ve ventured out to special type of restaurants and asked for special orders. I kind of just work with what I have. Luckily food allergies aren’t as bad for me so I can splurge on cows milk or gluten, but if I see goats cheese on a menu or a gluten free alternative I’ll look into it just because I know I’ll like it better. That is why I love eating at home, I eat what I know makes my body happy, when I go out to eat I’ll splurge just because it not something I always do.

3 Kristina @ spabettie
Twitter:
June 10, 2011 at 3:49 PM

wow, that’s too bad… all the salty things and … that sad “pizza”. sounds like they should not even try gf, or add a chef that knows what they are doing – I cannot imagine many are pleased with the results!

on a positive note, the brownie does look good.

have a great homemade pizza! :D

4 Averie @ Love Veggies and Yoga
Twitter:
June 10, 2011 at 4:04 PM

“Each piece was about the size of a Dorito. I kid you not. Disappointed smile THAT is the best they can do for gluten-free pizza?! In 1982, maybe. But in this day in age? What the heck?”

It took San Diego until just a few years ago to get a really good GF pizza place that does rock. But even in super progressive everything from ethiopian to persian to sushi all on the same block part of SoCal, getting good GF food wasnt until recently. I feel your pain!

And I just commented about 2 below you on Caitlin’s post. I guess gluten talk is going around the past few days!

5 Marcus Guiliano June 10, 2011 at 4:26 PM

Hello this is Marcus from Aroma Thyme Bistro. I feel terrible that we did not meet your expectations at Aroma Thyme. We try to please everyone here at Aroma Thyme. As of today we now have Rudi’s Gluten Free burger buns. We have always been gluten conscious. But many gluten free items are loaded with unethical eggs, sugar or other ingredients that we feel uncomfortable serving. While my wife was gluten free, and still is most of the time, she would not eat many of the gluten free items found on store shelves. We do our best in a small kitchen which our main concern is cross contamination. Thank you for the salt comments. It is always a challenge to season to meet everyone’s tastes. I am constantly working with the kitchen and their use of salt. If you ever decide to come back please call and ask for me personally. I would happy to talk to further, Marcus.

6 J3nn (Jenn's Menu and Lifestyle Blog)
Twitter:
June 11, 2011 at 12:19 PM

Hello, Marcus – thank you for taking the time to respond. I completely understand your view on some of the gluten free products that are out there; most are horrible tasting and use undesirable ingredients. I’m a huge fan of Udi’s, I’m sorry that we were a day late for that. We would have loved to try the burgers.

Have you heard of Soul Dog in Poughkeepsie? They do gluten free baking and sell breads to several local businesses and restaurants. Their products taste great, from what I can tell, and I’m pretty sure they use wholesome ingredients, but you’d have to ask them about that.

I was disappointed with the gluten free pizza crust, mainly because I have made crust with minimal whole ingredients and know that it’s possible to get it closer to a wheat pizza. I’d be happy to share some recipes with you, let me know.

Your wings are fantastic! I would recommend them to everyone. Also liked your brownies. Plus, your service was friendly and I really do appreciate your effort to use real and local ingredients. That’s commendable in a world filled with subpar foodstuff.

Thank you for your time, and feel free to contact me about gluten free ideas. I’d be glad to offer my input.

- Jenn

7 Roz June 10, 2011 at 6:15 PM

What a shame about the restaurant letdown! Hats off to you both for sticking to your program when faced with VERY limited choices!!!! Have a great weekend.

8 Yum Yucky
Twitter:
June 10, 2011 at 7:46 PM

Ohhh. I have been on a permanent cow-dairy-reduction diet for about 3 months now. I feel so much better now. Can’t go back to eating that stuff the way I used to.

9 Ang June 17, 2011 at 1:19 PM

In my experience restaurants offering gluten free pizza typically use a pre-made crust and they are always fairly small. Unless they have a seperate prepping area for GF it is really too risky to prepare the crust on site. Cross contamination is a beast! :(

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